Most items ship via UPS to United States residences only. Oversize items including furniture and artwork are shipped via FedEx Freight. Shipping costs are determined by the weight and size of the items purchased, the method of shipping chosen, and the destination address.

The shop is open Thursday through Sunday. Orders are processed and shipped from our store in Falls Village, Connecticut on Thursday or Friday. You will receive an order confirmation email containing a tracking number. If you don't see a confirmation email after placing your order, please check your Junk/Spam folder. Once your order has shipped, please use your tracking number provided to monitor the delivery status.

Transit times are provided by the carrier and vary with package destination. Please note: transit days are an estimate only, and may vary depending on the carrier. 

If you receive an item that is damaged please contact us immediately. All damages must be reported within 24 hours upon receiving your order so that we can sort out a refund with the carrier. 100 Main is not responsible for lost, delayed or stolen packages. Please contact your local post office to remedy the situation. 100 Main is not able to freely replace or refund the items, but we will do our best to assist you in sorting out the situation with the carrier. This can in some instances take a few days to a few weeks.  Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing.