Exchanges

 

Exchange Policy
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. We do not offer returns.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@100mainst.com. Please note that returns will need to be sent to the following address: 100 Main Street Falls Village, CT 06031.

You can always contact us for any questions at info@100mainst.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Exchangable Items
Certain types of items cannot be exchanged, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchanges on sale items or gift cards.

We will notify you once we’ve received and inspected your item, and let you know if the exchange was approved or not. We will process the exchange within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your exchange, please contact us at info@100mainst.com.